# Getting Started

# Backing Up Data



# Restoring Data



# Encryption

TAC.GLOBAL provides encryption on the client side and server side. Our servers make use of ZFS file systems and all of your data is protected using ZFS native encryption. Client side encryption is wholly managed by you, but we are constantly monitoring your backups to check if any of them are not encrypted. If they are not, you will receive email alerts until your backup is encrypted.

In the event you lose your encryption key, please visit your dashboard at my.tac.global/pbs. There you can hit the recover keys and you'll receive another email with your key.

# Accessing the Server

You should have received an email with your login credentials, your client encryption key and the server link from support@untangledtechnology.com. Please make sure to save the encryption key on your server.

[![Screenshot 2026-02-09 174712.png](https://kb.tac.global/uploads/images/gallery/2026-02/scaled-1680-/screenshot-2026-02-09-174712.png)](https://kb.tac.global/uploads/images/gallery/2026-02/screenshot-2026-02-09-174712.png)

To access the server please login under the realm Proxmox Backup authentication server.

[![Screenshot 2026-01-26 175526.png](https://kb.tac.global/uploads/images/gallery/2026-01/scaled-1680-/screenshot-2026-01-26-175526.png)](https://kb.tac.global/uploads/images/gallery/2026-01/screenshot-2026-01-26-175526.png)

Once logged in you should see on the left sidebar an option named Datastore. This is where your backups will live. Your datastore should be available under the name FirstName\_LastName.

[![Screenshot 2026-02-09 175157.png](https://kb.tac.global/uploads/images/gallery/2026-02/scaled-1680-/screenshot-2026-02-09-175157.png)](https://kb.tac.global/uploads/images/gallery/2026-02/screenshot-2026-02-09-175157.png)

# Organizing Your Storage

### Namespaces

You can create namespaces under your storage location to help keep your backups well organized. To make a namespace, go to your datastore location (FirstName\_LastName) and select Content towards the top.

[![Screenshot 2026-02-09 175544.png](https://kb.tac.global/uploads/images/gallery/2026-02/scaled-1680-/screenshot-2026-02-09-175544.png)](https://kb.tac.global/uploads/images/gallery/2026-02/screenshot-2026-02-09-175544.png)

Once you are in the Content page, select Add Namespace. Type whatever name you would like to use and click Create.

For more information on Namespaces, please refer to [Proxmox's Official Documentation](https://pbs.proxmox.com/docs/storage.html#backup-namespaces) or contact support@untangledtechnology.com.

# Adding More Storage

If you need more storage space, go to [https://www.tac.global/add\_space](https://www.tac.global/more)

Select the additional amount of storage you would like to add.

Once payment is confirmed, you will receive an email confirming your storage limit has been adjusted.

Login to see the reflected changes.

If you need storage increases above 5 TB, please contact sales at [https://www.tac.global/contact](https://www.tac.global/contact)